Knowledge Base

Resetting Cisco Meraki devices to factory defaults

Cisco Meraki devices can be reset to factory defaults using the reset button on the device. This will need a paper clip or object with a long thin tip. Insert the tip of the paper clip into the reset button, press, and hold for 10-15 seconds, or until the power light goes out, which ever occurs first. This will reset the device to factory defaults and reboot. If a static IP address was configured for the device, it will need to be configured again using the local status page. Resetting a Meraki appliance to factory defaults will clear the local configuration stored on that appliance.  This will clear any statically assigned IP address information, Ethernet configuration, DHCP lease pool, and web proxy settings.
 
Contents
  • MX Security Appliance (MX80/90/100/400/600)
  • Z1 Teleworker Gateway, MX60, and MX60W
  • MS Access Switches
  • Outdoor Access Points (MR6X)
  • Indoor Access Points (MR1X/2X/3X) 
 
 
MX Security Appliance (MX80/90/100/400/600)
 
To reset a MX80, MX90, MX100, MX400, or MX600 appliance security appliance to the factory defaults, press the button labeled 'Reset' on the front panel of the appliance for 10-15 seconds. This will clear the static IP address settings, DHCP lease pool, and local configuration of the device.  Please be aware that after resetting the unit, the device will need to download its latest configuration from Dashboard. Please be patient as this could take up to 5 - 10 minutes.
 
To reconfigure a static IP address on an MX Security Appliance, please follow the instructions on the following link: Static IP address on an MX Appliance
 


 
 
Z1 Cloud Managed Teleworker Gateway, MX60, and MX60W
 
To reset a Z1 Cloud Managed Teleworker Gateway, MX60, or MX60W to the factory defaults, press the button labeled 'Reset' on the back panel of the appliance for 10-15 seconds. This will clear the static IP address settings, DHCP lease pool, and local configuration of the device. Please be aware that after resetting the unit, the device will need to download its latest configuration from Dashboard. Please be patient as this could take up to 5 - 10 minutes. 
 


 
 
MS Access Switches
 
To reset an MS switch to the factory defaults, press the button labeled 'Reset' or 'Restore' on the front panel of the appliance for 10-15 seconds. Be sure to release the button after the power light goes out. This will clear the static IP address settings and local configuration of the device.  Please be aware that after resetting the unit, the device will need to download its latest configuration from Dashboard. Please be patient as this could take up to 5 - 10 minutes. 
 
Note: Holding the reset button after the switch reboots will place it in factory test mode. If it is believed this may have occurred, simply reboot the device to return it to normal behavior.
 


 
On MS420 series switches, the Restore button will be located on the right side of the switch, adjacent to the SFP ports.
 


  
For diagrams indicating the location of the reset/restore button, view the MS Installation Guide.
For information about configuring a static IP address on the switch, view the MS Quick Start Guide.
 
 
Outdoor Access Points (MR6X)
 
To reset a MR6X outdoor access point to the factory defaults, press the button labeled 'Reset' below the Ethernet port of the AP for 10-15 seconds. This will clear the static IP address settings and local configuration of the device.  Please be aware that after resetting the unit, the device will need to download its latest configuration from Dashboard. Please be patient as this could take up to 5 - 10 minutes. 
 
To setup a static IP address on a Cisco Meraki AP, visit the knowledge base article for Static IP Assignment on a Cisco Meraki Access Point.
 


 
Note: MR58 and OD2 devices do not have a reset button.
 
 
Indoor Access Points (MR1X/2X/3X)
 
To reset an indoor access point to the factory defaults, press the button labeled 'Reset' for 10-15 seconds. The location of this button varies and is illustrated below. This will clear the static IP address settings and local configuration of the device.  Please be aware that after resetting the unit, the device will need to download its latest configuration from Dashboard. Please be patient as this could take up to 5 - 10 minutes. 
 
To setup a static IP address on a Cisco Meraki AP, visit the knowledge base article for Static IP Assignment on a Cisco Meraki Access Point.
 
On the MR12, MR16, and MR24, the reset button is in the upper left quadrant of the back plate of the AP.
 


 
On the MR11, MR14, MR18, MR26, and MR34, the reset button is located adjacent to the power and Ethernet ports on the AP. Exact location will vary by model.